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How Software can Solve OEMs Warranty Hassles

How Software can Solve OEMs Warranty Hassles

There are enough headaches that OEMs in the construction equipment industry need to handle and the claims process should not be one of them, especially when there is software that can help.  OEMs should look into a warranty management software system in order to streamline efficiencies and automate the warranty process for OEM’s and dealerships in the construction equipment industry.

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A warranty management software system will aid OEMs, dealers, and in some software the end users to follow a claim throughout the entire process. This will enable all parties involved to see what the claim is, what information has been taken, and where it is at in the decision making process. The software should allow for seamless communications between each party and it will save a substantial amount of time making phone calls back and forth. A good system will allow for messaging, pictures, and documents to be uploaded instantly for all parties to see. The customer will not have to be calling the dealer all the time to see if the warranty will cover the part or service it will be in their portal. The dealer will be able to instantly upload the pictures in their portal for the manufacturer to view. 

When deciding what warranty software system to choose there are several functions you will want to make sure it can perform:

  1. Has a portal for OEM, construction equipment dealer, and the end user
  2. Seamless communication systems to connect all three users
  3. Gives detailed Machine History
  4. Able to upload documents and photos on the construction equipment
  5. Detailed and Customizable reports for the OEM

 

Extended Warranty for Construction Equipment | ADI AgencyAnother important feature that you would like your construction equipment warranty software system to have is the ability to provide real time quotes. You will want to make sure that the construction equipment dealer or end user is able to purchase an extended warranty 24/7. The system should be able to generate a quote and invoice the customer at any point. 

A warranty system benefits an OEM by:

  • Real-time business intelligence Adhoc reporting on-demand
    • Quotes & purchase of warranties 24/7
  • Streamlined workflows and communications
  • Custom design branded for your OEM

A warranty system benefits the Construction Equipment Dealer by:

  • Ability to provide quick, accurate quotes
    • Quotes & purchase of warranties 24/7
  • Helps dealers to increase customer satisfaction by:Customizable for your dealership
    • Real-time notification of claim status
    • Customer portal with 24/7 access to claim data and history
    • Reports of claim history and equipment purchases
  • Rental fleet coverage and tracking

A warranty system benefits the Construction Equipment Buyer by:

  • Initiate the claim
  • Track the claim throughout the process
  • Get a quote 24/7
  • Purchase an extended warranty 24/7

ADI AGENCYThe warranty process on construction equipment can be a daunting and very confusing. That is why a warranty software management system should be utilized. The system should take away all hassles and any frustration between the parties since it will offer seamless communication. There will be no guessing as to where the machine is in the process or what information in missing. Everyone will be able to log in to their own portal and see what is needed and the time frame of where we are in the process. It will also be able to generate any reports on demand if the OEM or construction equipment dealer would like to pull up all machines for one particular customer, one particular model of equipment, or even one particular part in several different models the warranty system you choose should be able to perform all reporting. 

The data and information you can get from these types of warranty system should be invaluable. Make sure you do your research and invest in the best out there and I promise you your headaches will subside and your relationships will benefit.

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